You can still order from us but you won't get your order until the lockdown is lifted. Stay safe, stay home xx

Are your frames good quality?
100%, they are gallery ready frames, they are not the cheap frames you would find in a homewares store. Our frames are made here in our Auckland factory. They are solid wood from the Italian Classic range, highly durable and with a superb finish. Our frames come ready to hang, with the artwork installed. We offer five colour options, but can also source custom colourways. 

Where do you source of your prints from?
We have a arrange of suppliers that we source our prints from, local photographers, designers and international suppliers in the UK and US.

What paper do you use?
We use the best long lasting art paper. A blockout 210gsm matte which is heavy duty and coated with a latex finish. It has a double layer that projects against curling edges and tearing. Printed with Epson's eco-solvent and UV resistant inks, which provides a superb long lasting print with vibrant colours. Every print comes with a 5mm white border so it fits perfectly in the frame.

Can you print my image or find an image for me?
Yes, we most definitely can! You can send us your image (either high res, or a physical image.) We will mockup your print and send it back to you for approval, then we will send to our printers.

We can also find an image you like, give us a quick brief on what you want and we’ll work with you to find the perfect image.
For custom orders, you can order through our custom order form here or email us on thewallgallerynz@gmail.com

Can you frame my prints?
Yes, we certainly can, you can buy a frame in our framing section here and send us your print. Or if you have different sizes email us and we will sort it out for you - thewallgallerynz@gmail.com

Can I order a with my own dimensions?
Yes you can, please email us on thewallgallerynz@gmail.com

Can you take a photograph for me?
Yes, we can do photoshoots, please email us your details - thewallgallerynz@gmail.com It will just depend on what you want and when.

Can you consult on our interior decor and recommend prints?
Yes we definitely can, please email us on thewallgallerynz@gmail.com

How can I track my order?
You will be sent a tracking code for your order, we use NZ’s Courier Post. If you don’t receive your tracking code, please email us - thewallgallerynz@gmail.com

What are the shipping costs?
NZ Delivery:
Posters - $10.00
Frames - $25.00
International:
Posters - $30.00
Frames - $60.00 (Frames will have acrylic sheet instead of Glass)

When will my package arrive?
Most of our prints are made to order so please give us 5-10 working days to print or make the frame. For international orders please give us 15 working days. Sometimes the frames may take longer as they are custom made.

Can I cancel my purchase?
Yes, you can within 12 hours of your order, most of our prints are custom made, where we send to the printers straight after you order. Please email to cancel your order within 12 hours of your purchase. thewallgallerynz@gmail.com

How do I make a return?
Due to our product being custom printed and framed to your orders requirements, we don’t offer returns on all items. However, if you are unsatisfied with your order we can look at an exchange or credit. The item will need to be returned in its original state and packaging within 1 month of the purchase. Please see our returns policy for more information.